Privacy Policy
Our Commitment to You
At NOVSEP, we respect your privacy. Any personal information you share with us is kept strictly confidential and is treated with the utmost care. Your information is exactly that—yours. We are committed to protecting your data and will never sell, trade, or rent it to third parties.
1. What Information We Collect
We collect information to provide you with a seamless shopping experience and to facilitate our professional interior design and branding services. This includes:
Direct Information: Your name, contact details (email address, phone number), shipping/billing address, order history, and preferences.
Project Data: For professional service engagements, we may collect site plans, project budgets, property details, and signed Client Agreements.
Communication Data: Any information you provide when contacting our customer support or design team.
Automated Information: When you browse our store, we automatically receive your computer's internet protocol (IP) address, which helps us learn about your browser and operating system to optimize our site.
2. How We Use Your Information
Your personal information is used exclusively for the following purposes:
Processing your orders, verifying credit card transactions, and arranging deliveries or returns.
Evaluating and responding to professional interior design and branding inquiries.
Sending you essential updates regarding your purchases, shipping status, or project timelines.
Providing customer service and support.
Marketing: Sharing news about new collections, upcoming pop-ups, or special offers. We will only use your personal data for direct marketing if we have received your explicit, opt-in consent. You may opt out of these communications at any time, free of charge.
3. Consent
How do we get your consent?
When you provide us with personal information to complete a transaction, verify your payment, submit a project inquiry, or place an order, we collect and use it for that specific purpose only. If we ask for your personal information for a secondary reason, like marketing, we will ask for your explicit consent and provide an opportunity to opt out.
How do you withdraw your consent?
If you change your mind, you can withdraw your consent for continued collection, use, or marketing communication at any time by clicking "unsubscribe" in our emails or contacting us directly.
4. Third-Party Sharing & Services
We do not sell or trade your information. We only share information with trusted service providers (such as shipping carriers and payment gateways) to the extent strictly necessary for them to fulfill your order.
Payment Processors: Certain third-party service providers, such as payment gateways, have their own privacy policies regarding the purchase-related information we must provide them. We recommend reading their policies to understand how your data is handled.
Jurisdiction & Transfer: Because we operate internationally and utilize global platforms like Squarespace, your personal information may be transferred to, stored, and processed outside of the Hong Kong Special Administrative Region. By submitting your data, you consent to this transfer, provided the receiving jurisdiction offers a comparable level of data protection.
External Links: When you click links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites.
5. Security and Data Retention
Security: Your data's safety is our priority. To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, or altered. If you provide us with credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. We rigorously follow all PCI-DSS requirements and implement additional accepted industry standards.
Data Retention: We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When data is no longer required, it is securely destroyed or anonymized.
6. Cookies & Tracking
Our website uses cookies to enhance your browsing experience, analyze site traffic, and improve our services. Squarespace, our platform provider, automatically places essential cookies to ensure core functionality such as security and shopping cart operations.
We use the following types of cookies:
Essential Cookies: Required for the website to function properly. These cannot be disabled.
Analytics & Performance Cookies: These help us understand how visitors interact with our site by collecting information anonymously.
You can manage your cookie preferences at any time through our Cookie Banner, which appears when you first visit our site. You may also adjust your browser settings to block or alert you about cookies.
7. Age of Consent
By using this site, you represent that you are at least the age of majority in your state, province, or region of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
8. Your Rights
You always maintain control over your data. You have the right to:
Access the personal information we hold about you.
Request corrections or updates to your information.
Opt out of marketing communications at any time.
Please note that under the Personal Data (Privacy) Ordinance, we reserve the right to charge a reasonable administrative fee for processing data access requests.
9. Changes to this Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes will take effect immediately upon their posting on the website. If our store is ever acquired or merged with another business, your information may be transferred to the new owners so that we may continue to serve you.
10. Contact Us
If you have any questions about our privacy practices, would like to access or update your information, or wish to exercise your rights, please reach out to us at:
We're here to help.